If it is not right
Returns and refunds
You have 30 days from the day it reaches you. If something went wrong at our end, sending it back costs you nothing and we fix it. If you simply changed your mind, the tire has to come back unfitted and there is a restocking fee.
Either way, talk to us before you send anything.
- You have 30 days from delivery
- Condition Unfitted and in the state it arrived
- Our mistake Costs you nothing
- Changed your mind 15% restocking, return shipping on you
Which one is it
It depends on whose mistake it was
We separate the two because they are not the same thing, and it would not be fair to charge you for ours.
We sent the wrong tire
Wrong size, wrong model, not what the listing said. We pay the return shipping and either swap it or refund it, whichever you prefer.
It arrived damaged
Same again. Photograph it before you do anything else and send us the pictures.
You changed your mind
Fine, within 30 days, as long as it has not been fitted. There is a 15 percent restocking fee and the return shipping is yours.
It has been on the car
Once a tire has been mounted and driven on it is no longer in the condition it left in, and we cannot take it back. This is the one that catches people out, so check the size against your sidewall before it goes on.
How to do it
Four steps, and the first one matters most
Do not put it in a box and hope. One phone call first saves the whole thing going wrong.
Get in touch first
Call (714) 780-2425 or email sales@globaltiregroup.com with your order number and what is wrong. We will issue an RMA number.
Send it back with the RMA on it
To 302 E 1st St, Santa Ana, CA 92701. Anything that turns up without an RMA number takes longer and may be charged for the extra handling.
We inspect it
Usually within a day of it landing. We are checking that it is the tire that went out and that it has not been run on.
You get your money back
To the same card or account you paid with. How quickly it shows up after that is down to your bank.
The binding version of all this is our refund policy, which is the document shown at checkout and the one that governs your order. This page is here to explain it in plain words. If the two ever disagree, the refund policy wins.
The awkward questions
Answered plainly
How long do I have?
30 days from the day the tire reaches you.
Is there a restocking fee?
15 percent, if you are returning it because you changed your mind. If the fault was ours, wrong tire, damaged in transit, not as described, there is no fee and we cover the return shipping too.
Who pays the return shipping?
You do, unless the mistake was ours. Shipping already paid on the original order is not refunded.
Can I return a tire I have already fitted?
No. Once it has been mounted and driven on it is not in the condition it left in. Check the size on your sidewall against the listing before it goes on the car, and if you are unsure, call us and read it out.
What is an RMA and why do I need one?
A Return Merchandise Authorization number. It tells us which order the tire on our loading dock belongs to. Without it we may not be able to match it to you, and it takes longer and can cost extra in handling.
Can I exchange instead of refunding?
Yes, if we have something suitable in stock. Contact us and we will tell you what we have in your size. On a straight exchange that is not our error, the shipping both ways is yours.
How long until the money is back?
We inspect the tire within about a day of receiving it and refund to the original payment method. How fast it appears after that depends on your bank or card issuer, not on us.
I bought it in the shop, not online. Same rules?
Bring it back to the counter at 302 E 1st St with your receipt and we will sort it out there. No shipping involved, so no shipping to argue about.